Job Description

Are you an experienced support professional? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then wed love to chat!

Role Background
We're looking for a Support Shift Lead to take responsibility for customer, restaurant and courier partner support and monitoring during a support shift. Therefore, youll need to be comfortable with leading by example and raising the bar of the service we provide..

What you'll be doing

  • Supervising our amazing support team during shifts - you will ensure efficient operation and a good customer experience.
  • Being the cheerleader of the team - motivating, engaging and ensuring our support associates are enthusiastic and engaged. 
  • Sharing feedback either with your support associates during the shift or passing on necessary feedback to your Support Lead.
  • Solving issues in which the team needs help and managing wo...

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