Job Description

Responsibilities

  • Provide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel.

  • Perform remote troubleshooting on Central Control software and hardware via chat, email and/or phone.

  • Track, report, and follow up on product and technical issues using established escalation processes.

  • Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management.

  • Implement projects to drive efficient improvements in service delivery.

  • Manage customers to drive on time service plan renewals.

  • Support ‘for fee services’ aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation.

  • Prepare and conduct training both remotely and in a classroom environment.
    • Qualifications
  • Degree in ...

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