Support Sales Agent

JOB DESCRIPTION

• Answer phone calls directed to the Sales team
• Ensure follow‑ups related to requests originating from the Sales team
• Create opportunities and perform the necessary follow‑ups when a request originates from a Sales team member and/or for product lines not covered by the CSA
• Prepare quotes for requests from the Sales team and/or for product categories not covered by the CSA
• Check availability and assist with the coordination of demo equipment for the Sales team
• Create Rental (SR) quotes for demo equipment for the Sales team.
• Support Sales team members during travel, emergencies, or customer visits.
• Contact customers regarding pending orders placed by them or by their Sales team
• Create new customer contacts/companies and provide account‑opening documents to customers (upon request from the Sales team)
• Act as a liaison between Sales and Operations to ensure customer n...