Support Representative

The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.

Job Responsibilities

• Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
• Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
• Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required.
• Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices.
• Training: Educate clients on the company's business model, services offer...