Support Representative

Support Representative

Location: Pasay Site
Shift: Flexible, including nights, weekends, and holidays

Are you an empathetic problem-solver with a passion for helping people? We're seeking an experienced and dependable Support Representative to be the cornerstone of our new off-shore support team. As our first hire, you'll independently manage customer inquiries, troubleshoot issues, and ensure every user feels heard and supported.

This is a unique opportunity to shape the culture of a growing support team, mentor future members, and take on increasing responsibility as the team expands.

What You'll Do

• Provide timely, empathetic support via email, chat, and social platforms
• Troubleshoot technical, account, and gameplay issues across multiple platforms
• Escalate complex cases while ensuring smooth follow-up and resolution
• Document recurring issues and player feedback to help improve game quality
• Stay up to d...