Job Description
Client: Our client is developing comprehensive remote work solutions. Client's services span the entire lifecycle of equipment management, including world-class onboarding, engagement, retention, and wellness programs, all aimed at reducing costs for our clients.
Position overview: We are seeking a detail-oriented and customer-focused Support Operations Specialist to manage and resolve a variety of support requests for our service desk team. This role involves handling customer data uploads via command line scripts, account management, and basic technical troubleshooting of client-specific integration issues, amongst others.
- Responsibilities: Evaluation and triage of user reported bugs. Collaborate with Product to assign bug priorities
- Ensure the Jira bugs tickets are complete and prioritized
- Collaborate with QA to define missing and finetune existing test cases based on the bugs reported
- Asset, Order and Inventory Data Management: Perform tasks such as merging, ...
Position overview: We are seeking a detail-oriented and customer-focused Support Operations Specialist to manage and resolve a variety of support requests for our service desk team. This role involves handling customer data uploads via command line scripts, account management, and basic technical troubleshooting of client-specific integration issues, amongst others.
- Responsibilities: Evaluation and triage of user reported bugs. Collaborate with Product to assign bug priorities
- Ensure the Jira bugs tickets are complete and prioritized
- Collaborate with QA to define missing and finetune existing test cases based on the bugs reported
- Asset, Order and Inventory Data Management: Perform tasks such as merging, ...
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