Support Operations Specialist

Summary of the role

As a Support Operations Specialist, you’ll be the first point of contact for customers, helping them troubleshoot issues, learn, and turn feedback into insights for our product team. You’ll work closely with Customer Success, Product, and Engineering to ensure every interaction reflects the quality and responsiveness the company is known for.

This is an opportunity to join a fast-moving startup where you’ll grow quickly and play a key role in building the foundation of our support function. You’ll be our first line of defense, ensuring every customer issue is handled quickly, accurate, and with care.

What You’ll Do:

• Build scalable support systems: Design and optimize workflows, ticket routing, and automations that make our customer support team faster and more effective.
• Turn data into insights: Track key support metrics (response time, CSAT, resolution rate) and identify opportunities to improve customer exp...