Support Operations Representative

**Job Summary**
- This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional collaboration, and acts as a liaison between business units and sales. The role contributes proactively to projects through research and data analysis to ensure project success and customer satisfaction. The role also establishes and monitors product service metrics, identifying gaps and recommending corrective measures in a timely manner.
**Responsibilities**
- Crafts support strategies for product families, ensuring adherence to established protocols and methodologies.
- Acts as the representative of services within product core teams, ensuring the integration of service requisites into the product development process.
- Establishes targets for product service met...