Job Description
About the Role
This role blends strong technical aptitude with robust client-facing communication skills. As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line, which means you'll handle day-to-day customer interactions and design, implement, and continuously improve our support infrastructure, processes, and standards. You've built something like this before, and you're ready to do it again.
You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices — reporting to the Director of Client Success. This is a hybrid role based out of our Indianapolis office.
To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.
About Your Money Line
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