Job Description

A global technology company is seeking a Support Agent in Mexico to coordinate support activities, resolve issues, and enhance customer and internal team experiences. Responsibilities include managing support tickets, collaborating with cross-functional teams, and ensuring KPI and SLA compliance. Candidates should have a Bachelor's degree in IT or Business Admin, 2+ years of experience in support or project management, and familiarity with ticketing systems like Zendesk and Jira. Attractive benefits include medical insurance and paid vacations.
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