Support Manager

Responsibilities

Working closely with campus partners, and in particular the Student Support Manager in the Office of Student Life, the Support Manager serves Residence Services and residents by coordinating prevention, intervention, and support efforts to assist students facing crisis, and other life challenges including traumas, significant conduct violations, and health or wellness issues.

Responsibilities include:

• Serving as Residence Services contact to centralized case management for liaising with students/ families in complex student matters
• Coordinating care, implementation referrals and following-up on student issues like academic/residence accommodations, mental health, and sexualized/physical violence requiring case management;
• Reviews person of concern reports and assesses, evaluates and triages response. May also review and assist staff in response to high impact/high profile conduct reports
• Directing resp...