Job Description
Support Manager – Enterprise IT & OEM Services
Home Support Manager – Enterprise IT & OEM Services
SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.
Technical Skillset
- Enterprise hardware support (Servers, Storage, Backup solutions)
- Networking (routing, switching, basic security concepts)
- Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
- Microsoft ecosystem and enterprise environments
- Ticketing systems, escalation frameworks, and service tools
Requirements
- 5–10+ years of experience in IT support/services
- Minimum 2–3 years in a team lead or managerial role
- Strong exposure to OEM/vendor-side support environments
- Proven expertise in RMA and warranty handling processes
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