Job Description

What would you do?

  • Responsible for properly delivering the support service, and ensuring the agreements established with our customers.
  • Stabilize, Monitor, and Ensure the objectives and goals of the Support team.
  • Ensure that the support team has the performance, tools, and work environment necessary for the proper delivery of the service.
  • Create, Execute Strategies oriented to service improvement.
  • Innovate solutions, and alternatives focused on providing the best SaaS support service in the world.
  • Maintain constant communication with Product and Engineering, ensuring response times and requirements resolution.
  • Lead the Support team, supporting the growth and career plan of the people.
  • To be up to date with general support standards and to bring constant benchmarking.
  • To quickly adapt to the needs of the business and the clients.

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