Job Description

Support IT Analyst


São Paulo, Brazil

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.

Responsibilities:

  • Respond to and resolve technical support tickets related to systems and applications

  • Perform troubleshooting, diagnostics, and remote or onsite support when required

  • Manage incidents, bugs, and system integration issues

  • Support users with system functionalities, configurations, and processes

  • Assist with system parameterization and configuration of modules

  • Document tickets, procedures, and solutions within ITSM tools such as ServiceNow

  • Collaborate with development, infrastructure, and operations t...

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