Job Description

The Support & Field Engineer plays a critical role in delivering seamless IT support across the organisation. This hybrid position combines on‑site and remote technical assistance, focusing on incident resolution, service request management, infrastructure maintenance, and smooth onboarding/offboarding processes.

The ideal candidate will contribute to continuous improvement initiatives and help uphold ITIL best practices to ensure high-quality and efficient IT operations.

Group 10 Responsibilities:

1. Technical Troubleshooting

  • Diagnose and resolve hardware, software, and network issues across Windows OS (Windows 10, 11), Microsoft 365, and hybrid (Azure / On‑prem) Active Directory environments.

  • Perform root cause analysis and recommend preventive actions.

  • Conduct on-site visits when required to troubleshoot endpoint devices, connectivity issues, and infrastructure-related proble...

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