Support Engineer

About the Role

We are looking for an experienced Support Engineer to join our team on a contractor basis in Mexico. The ideal candidate brings strong customer-facing experience, excellent technical troubleshooting skills, and the ability to support solution deployments in the telecommunications or technology sector. This role involves close collaboration with clients, internal engineering teams, and project stakeholders to ensure smooth post-sales support and exceptional customer satisfaction.

Key Responsibilities

• Provide customer support, technical assistance, and post-sales engineering services to international clients.
• Support solution deployments, system configuration, and troubleshooting activities in both remote and on-site settings.
• Serve as a primary technical point of contact for assigned clients.
• Investigate and resolve technical issues using ticketing systems and support tools.
• Document configurations, t...