Support Engineer

Plan A Technologies is looking for aSupport Engineer to provide real-time, high-quality technical support to end users while ensuring issues are triaged and resolved within established SLAs. This role is responsible for remote ITIL-based triage, user support, log monitoring, threat escalation, documentation, and ongoing root cause analysis. The Support Engineer will also assist with vulnerability management workflows, M365 log review, and daily operational support across Slack, internal applications, and the FMS bug tracker.

Please note: you must have at least 3+ years in technical support to be considered for this role.

JOB RESPONSIBILITY

End User Support & ITIL-Based Triage

Provide real-time remote support to end users via Slack, service desk tickets, and scheduled sessions.

Perform ITIL-based triage and classify incidents and requests within established SLAs.

Escalate issues appropriately to engineering, cybersecurit...