Support Engineer

Essential Functions: Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software with a focus on upgrades.   Educate customers on our products and services and how best to leverage them in their daily operations.

Proactively identify best practices/workflow changes to improve customer satisfaction.   Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and collaborate with leadership to improve customer experience.   Follow processes or policies to help improve overall support metrics and CS operations.

Configure 3-GIS software, web services and database software.   Test new software functionality and bug fixes.   Train clients on product operations, functionality, and usage.   Consult clients on new projects and implementatio...