Support Engineer

Summary

Andersen is hiring a Support Engineer to provide advanced technical support for a cloud-based video streaming platform, ensuring SLA compliance, resolving complex issues, and optimizing service reliability.

The customer is an award-winning technology company specializing in video streaming infrastructure and cloud-based media solutions. It has played a key role in advancing online video technologies, offering scalable and flexible tools for media encoding, playback, and analytics. The company’s cloud-native platform ensures broad device compatibility, seamless integration, and reliable performance, serving hundreds of organizations worldwide across various industries.

The project is focused on delivering high-quality outsourced technical support for a video streaming SaaS platform, ensuring continuous service availability and adherence to SLA standards. It involves advanced troubleshooting of complex client-side playback and integration issues...