Support Engineer WAN - L2

We are seeking an experienced L2 WAN Support Engineer to provide in-depth operational support for our clients global Wide Area Network (WAN) infrastructure. The ideal candidate will have 3+ years of hands-on experience in network support, especially with routing protocols like BGP , and be capable of resolving critical incidents independently. This role involves direct client interaction, managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance. Requirements Key Responsibilities: Provide Level 2 support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP). Provide operational support for global WAN infrastructure in a 24/7 setup. Monitor and manage global WAN infrastructure using NMS and ticketing tools. Respond to and resolve escalation tickets within SLA timelines. Perform configuration changes and route tuning on Cisco and Juniper devices. Coordinate with IS...