Job Description

Job Title

OnBase Support Engineer (L2)

Mode

Full Time

Location

Toronto, ON

Experience

8-10+ Years of Experience

Must Have Technical/Functional Skills

  • Hyland OnBase administration & support
  • SQL (querying, troubleshooting data issues)
  • Application support tools (ServiceNow / ITSM)
  • Log analysis, troubleshooting, batch/job monitoring
  • Knowledge of ECM, workflow automation, document lifecycle

Preferred

  • Experience in Insurance / Financial Services (Canada Life context)
  • Exposure to OnBase migration / upgrades
  • Scripting (PowerShell / basic automation)
  • ITIL-based support model

Roles & Responsibilities

  • L2 Incident & Problem Management
  • Troubleshoot application issues, analyze logs, and resolve complex incidents
  • Perform root cause analysis (RCA) and support defect fixes
  • App...

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