Job Description

Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!


✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

  • Day-to-day incident monitoring and resolution (ServiceNow preferred)
  • Interact with IT & business users on functional issues
  • Triage issues and coordinate with cross-functional teams for timely resolution
  • Follow service management processes (e.G., Incident, Change, Capacity, Problem)
  • Maintain agreed SLA levels and assure quality of delivery at all times
  • Coordinate communications between suppliers, OEM, and other IT/business stakeholders
  • Track and report progress to stakeholders
  • Adhere to shift rotation plan ...

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