Support Engineer

Role Description

Kantar Media is seeking a support engineer to join our offices in Madrid with the following responsibilities:

• To support customers (support level 2/support expert) in the scope of Audience measurement systems (audio matching/watermarking technology) :
• To analyze and to reproduce customers issues, to troubleshoot and to resolve customers through workarounds or technical solutions.
• To follow up issues through ticketing tool through permanent dialog with customers.
• To support customers for the installation and the maintenance of their systems.
• To install and test new product versions and to control that products version are correctly tested prior to release the versions to the customers.
• To write process or informative notes (FAQ, How to, technical notes) related to the set-up, commissioning and the support of Audience measurement systems in order to help customer for ...