Support Engineer

Job Title: Support Engineer L1

Location: Dubai

Responsibilities:

First Point of Contact:

• Serve as the initial point of contact for users seeking technical assistance.
• Collect information to understand and diagnose the issue.

Issue Resolution:

• Troubleshoot and resolve hardware, software, and network issues.
• Provide step-by-step guidance to users for problem resolution.

Ticket Management:

• Log and manage support tickets, tracking issues from inception to resolution.
• Ensure timely updates to users on the status of their requests.

Documentation:

• Maintain documentation of common issues and their resolutions.
• Create knowledge base articles to aid in issue resolution.

User Training:

• Conduct tr...