Support Engineer

Position Overview: 

Mid Support Engineer provides first-level support to clients for projects and products offered by the company. This role involves more advanced troubleshooting and providing support to ensure smooth project and product operations. The position requires a deeper understanding of the company's products, some technical skills, and the ability to handle more challenging support cases, including guiding junior team members and collaborating with higher support levels or specialized teams to ensure client satisfaction and SLA adherence. 

Key Responsibilities: 

• Handle support requests from clients that require intermediate knowledge related to projects and products. 
• Provide detailed business, and technical guidance and solutions to clients and end-users. 
• Log all support activities, issues, and resolutions in the ticketing system with pr...