Job Description

Key Responsibilities

  • Monitor security and service alerts from Cloudflare and other sources using the Sumo Logic SIEM platform , including:

    • WAF rule triggers

    • Zero Trust policy violations

    • DDoS or rate-limiting events

    • Suspicious DNS/cache behaviors

  • Review email-based alerts for predefined fault conditions (e.g., agent offline, backup failure, endpoint disconnection, login anomalies).

  • Triage and respond to L1 alerts :

    • Classify severity and potential impact

    • Cross-check with threat intelligence tools

    • Correlate events with known IoCs

  • Log incidents and support requests in the ITSM system (e.g., ManageEngine), including full context and timestamps.

  • Escalate qualified incidents to L2/L3 engineers or the global suppor...

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