Job Description

Candidates must be located in an Indian time zone.As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings.

Responsibilities:

  • Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) 
  • Utilizing SSO/SAML experience to help customers in securing their Grafana instances
  • Evaluating errors or discrepancies within customer dashboard panels and determining root cause
  • Reviewing configuration files and recommending best practices (Debug logs, ...

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