Job Description
Support EngineerKey member of our Escalation team interfacing, collaborating, and governing all work related to this role Must be available to work in 24/7 shifts on a rotational basis and available to support on-call during crisis situations. Operational support expertise and deep-dive into analysis, resolution, and on-call support. Abi...
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O365 Support Analyst is an individual who works in our O365 support team. The primary function of this position is to be a support analyst handling Collaboration O365 Infrastructure by managing escalations, critical issues, and evolve the current services to meet business requirements. As a support analyst, you ensure that the operational support activities meet SLA and KPI in terms of availability, performance, security, and maintainability. Support activities must ensure operational excellence and drive continuous improvements in these activities.
Duties and Responsibilities
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