Job Description

Job Title: Support Engineer
Position Type: Full-Time, Remote
Working Hours: U.S. Hours

About the Role


We're hiring a proactive and technically strong Support Engineer to support both customer-facing troubleshooting and backend network operations within a growing ISP environment.

This role blends responsive customer support with hands-on network configuration, monitoring, and infrastructure expansion. The ideal candidate is curious, solutions-driven, and comfortable working across both communication and technical execution.

What You'll Own


Customer Support & Troubleshooting

  • Respond promptly and professionally to customer calls and emails.
  • Diagnose and resolve connectivity and network-related issues.
  • Document all interactions and resolutions thoroughly.
  • Participate in a rotating after-hours emergency support schedule (1 week per month).
  • Occasionally consult with business clients on t...

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