Job Description
Your mission
Hello there and a warm welcome to Sungrow!
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
We have an exciting opportunity for you to join our Operations & Maintenance team as a Support Engineer. Curious about what this role entails? Let’s dive in:
- Establish and continuously improve software maintenance processes, standards, and SLA mechanisms.
- Build and maintain a knowledge base, FAQs, and incident review systems to boost team efficiency.
- Coordinate maintenance activities to ensure fast resolution of issues from customers and internal teams.
- Define response strategies based on issue severity and escalate critical problems promptly.
- Monitor version quality and analyze defect trends to drive product improvements.
- Collaborate with R&D, delivery, product, and sales teams to accelerate issue resolution and enhance customer satisfaction.
Ready to Apply?
Take the next step in your AI career. Submit your application to Sungrow - EMEA today.
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