Support Engineer (m/f/x) (Madrid)

Responsibilities

• Supporting our Health Information products in Spain and Colombia.
• Provide second level support to internal and external customers, serving as the primary point of contact for clients and strategic partners.
• Act as a subject matter expert on our HIS systems, covering end‑user support to backend client‑based components.
• Collaborate with customers to understand their needs and ensure successful implementation and usage of our solutions.
• Liaise with our development team on upgrades, maintenance, and hotfixes.
• Offer ongoing support and training to customers to maximize the value of our products.
• Demonstrate teamwork and excellent communication skills.

Qualifications

• Bachelor’s degree or higher and relevant job‑related experience.
• Minimum 3 years proven track record in customer support and technical implementation.
• Excellent language skills in Spanish and E...