Support Engineer

Job Title:
Support Engineer - LATAM

Location:
Medellin (Laureles (by Viva Laureles)), Colombia (No remote work)

Available Positions:
3

Available Shifts:
From 8:00 AM to 5:00 PM, Monday through Friday. (Holiday work may be required depending on company needs, with advance notice provided)

Salary Range:
$4,000,000 - $7,000,000 COP per month, based on experience and English proficiency

Company Overview:

TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities:

• Provide technical support in-person, via phone, or electronically through email.
• Log all help desk interactions with detailed notes and ac...