Support Engineer

About the role:

As a Technology Support Enginee r , you will be responsible in developing and implementing solutions that integrate applications across an enterprise or its units and departments by evaluating existing components or systems to determine integration requirements and ensure that final solutions meet the organization's needs.

How you'll contribute:

• Responsible for availability, incident, problem and capacity management for the applications in scope
• Response and resolve incidents, problem and user queries through proper analysis
• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
• Contribute in effective knowledge management best practices within team and organization
• Work closely with 1st & 3rd level supp...