Job Description

Quantum is seeking a highly skilled Level 3 (L3) Support Engineer to join our ActiveScale object storage engineering team. In this role, you will serve as the technical escalation point for complex customer issues, working closely with Support, Engineering, QA, and Product Management to ensure the stability, reliability, and performance of the ActiveScale product line. This position requires deep expertise in distributed storage systems, cloud/object storage architectures, Linux environments, and strong diagnostic ability.

Key Responsibilities

  • Act as the highest-level support contact for ActiveScale, managing escalations from L1/L2 support and field teams.

  • Troubleshoot highly complex issues involving object storage, distributed systems, data durability, erasure coding, replication, networking, and system performance.

  • Use log analysis, tracing, packet captures, and internal debugging tools to identify root causes.

    • Bug Iso...

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