Job Description

Seeking a technically strong Level 2 MSP Engineer to support and optimise client cloud and network environments.

Working in a fast-paced MSP setting, you’ll act as the escalation point for Level 1 engineers while partnering directly with customers to maintain secure, high-performing hybrid environments.

Key Responsibilities

  • Provide Level 2 support across cloud and networking environments
  • Escalation point for Level 1 Service Desk
  • Support Azure and AWS infrastructure
  • Troubleshoot networks (routing, switching, VLANs, VPN, SD-WAN)
  • Configure/support firewalls (Fortinet, Sophos, Meraki or similar)
  • Maintain hybrid, virtualisation, backup and DR platforms
  • Assist with cloud migrations and infrastructure projects
  • Maintain documentation and provide occasional onsite support
  • Participate in on-call roster

Essential (Must-Have)

  • Hands-on experience with Fortinet firewalls and...

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