Job Description
**What you´ll do...**
- As a member of the Intelligent Operations team, you will be responsible for: _
L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC Customers
This includes, but is not limited to:
- Monitor Oracle Cloud Management Dashboards for OCI customers.
- Acknowledge alerts and inform customers of critical issues. Partnering with our SSC teams to provide solutions to customers
**What You’ll Bring**
- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
- Understanding of alerts and support lifecycle events
- Outstanding analytical skills
- Customer service skills
- Multitasking skills Bilingual in English and Spanish
As a member of the Advance Customer Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving a...
- As a member of the Intelligent Operations team, you will be responsible for: _
L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC Customers
This includes, but is not limited to:
- Monitor Oracle Cloud Management Dashboards for OCI customers.
- Acknowledge alerts and inform customers of critical issues. Partnering with our SSC teams to provide solutions to customers
**What You’ll Bring**
- Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree
- Understanding of alerts and support lifecycle events
- Outstanding analytical skills
- Customer service skills
- Multitasking skills Bilingual in English and Spanish
As a member of the Advance Customer Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving a...
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