Job Description
Description
GlobalLogic is looking for a Customer Support Engineer with over 3 years of experience in a customer-facing technical support role, particularly within the Microsoft ecosystem. The ideal candidate will have hands-on experience with Automation Cloud, SharePoint (On-Prem & Online), PowerShell scripting, and SQL Server, coupled with excellent troubleshooting and communication skills. This role requires a proactive individual who can diagnose complex issues, support automation workflows, and deliver a world-class support experience to our customers.
Requirements
GlobalLogic is looking for a Customer Support Engineer with over 3 years of experience in a customer-facing technical support role, particularly within the Microsoft ecosystem. The ideal candidate will have hands-on experience with Automation Cloud, SharePoint (On-Prem & Online), PowerShell scripting, and SQL Server, coupled with excellent troubleshooting and communication skills. This role requires a proactive individual who can diagnose complex issues, support automation workflows, and deliver a world-class support experience to our customers.
Requirements
- 3+ years in a technical support role, ideally supporting enterprise customers.
- Hands-on experience with: Automation Cloud, Office 365, SharePoint On-Prem and Online, PowerShell scripting, SQL Server / SSMS
- Solid understanding of SharePoint architecture, permissions, content databases, and site collections.
- Proficient in diagnos...
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