Support Engineer – Infrastructure, Information Technology Department

• Provide technical support for desktops, laptops, printers, IP phones, and business applications.
• Troubleshoot hardware, software, network, and connectivity issues in a timely manner.
• Manage and support user accounts, Microsoft Exchange mailboxes, Outlook configurations, and email-related issues.
• Support and maintain LAN, WAN, Wi-Fi, and network devices at the factory site.
• Coordinate with the Head Office IT team for escalations, infrastructure activities, and project implementations.
• Perform installation, configuration, and maintenance of IT equipment and operating systems.
• Maintain IT asset records and ensure proper documentation of assigned equipment.
• Coordinate with vendors and service providers for issue resolution and support requirements.
• Assist in infrastructure upgrades, system deployments, and other IT initiatives.

Qualification:

• Bachelor’s degree in Computer Science,...