Job Description

About the Role

The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations

Responsibilities

  • Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
  • Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
  • Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
  • Monitor and manage the ServiceNow ticket queue, resolving issues within established SLAs.
  • Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
  • Apply basic knowledge of cabling and l...

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