Job Description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Take ownership of incidents and requests, working directly with the users/local technician to investigate, troubleshoot, debug, and resolve technical issues arising from their service use.

  • Build and maintain a thorough understanding of the enterprise application, its deployment, and how customers use the software and services.
  • Provide regular status updates on incidents assigned and coordinat...

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