Job Description
Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle, WA
Multiple Positions Available:
(1)Provide technical support, including fielding and handling customer issues via phone, chat, and email.
(2) Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related.
(3) Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization, Kubernetes, Docker and containerization.
(4) Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure security of customer network infrastructure and data.
(5) Work with Service teams to establish and improve end-to-end service supp...
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle, WA
Multiple Positions Available:
(1)Provide technical support, including fielding and handling customer issues via phone, chat, and email.
(2) Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related.
(3) Provide proactive recommendations throughout all phases of web service implementation for key customers around hypervisor/virtualization, Kubernetes, Docker and containerization.
(4) Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure security of customer network infrastructure and data.
(5) Work with Service teams to establish and improve end-to-end service supp...
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