Job Description
Elevate your career as a Support Engineer II with Opti9, specializing in cloud technologies and customer engagement. This role offers hands-on experience resolving technical issues and managing client infrastructures.
As a Support Engineer II at Opti9, you will become a key player in our support team, troubleshooting complex issues across various products and client environments ranging from SMB to Enterprise. Your responsibilities will include managing customer tickets, resolving alarms, and ensuring timely communication, all while mentoring junior staff. Being part of our dynamic team means working with cutting-edge technologies and engaging with global clients.
Key Responsibilities:
• Diagnose and repair client environment issues
• Provide support for Veeam, Hyper-V, and virtualization technologies
• Communicate effectively to ensure timely resolutions
• Mentor and train junior engineers as needed
• Maintain documentation in the internal system
Requirements:<...
As a Support Engineer II at Opti9, you will become a key player in our support team, troubleshooting complex issues across various products and client environments ranging from SMB to Enterprise. Your responsibilities will include managing customer tickets, resolving alarms, and ensuring timely communication, all while mentoring junior staff. Being part of our dynamic team means working with cutting-edge technologies and engaging with global clients.
Key Responsibilities:
• Diagnose and repair client environment issues
• Provide support for Veeam, Hyper-V, and virtualization technologies
• Communicate effectively to ensure timely resolutions
• Mentor and train junior engineers as needed
• Maintain documentation in the internal system
Requirements:<...
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