Support Engineer I

**Support Engineer I**
Remote
**Position Overview**
The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is responsible for troubleshooting, diagnosing, and resolving software-related issues while guiding customers through product use, configuration, and best practices.
The ideal candidate combines strong technical aptitude, customer-centric problem solving, and a continuous learning mindset. As an AI-forward organization, Cleo expects team members to effectively leverage AI-powered tools and automation to improve productivity, accelerate issue resolution, and enhance the customer experience.
**Customer Support & Issue Resolution**
+ Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
+ Deliver exceptional customer service by responding promptly, professionally, and empathetically to custom...