Job Description
Key Responsibilities:
- Application Support:
- Provide L2/L2.5 support for software solutions built using Electron JS, Angular, and Java.
- Troubleshoot production issues, conduct root cause analysis, and implement short-term and long-term resolutions.
- Performance Monitoring:
- Monitor application performance and logs, ensuring any incidents are addressed within defined SLAs.
- Collaboration:
- Collaborate with development, QA, and DevOps teams to resolve complex technical problems.
- Support Documentation:
- Develop support documentation, including FAQs
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