Support Engineer

Senior Support Engineer - L2 Support

• Location:
  Johannesburg, South Africa (Hybrid)
• Employment Type:
  Full-time

About the Role

We're looking for a
Senior Site Reliability Engineer (SRE)
to ensure the reliability, availability, and performance of our MSP customers'
cloud environments
. This role focuses on
day-two operations
—monitoring, maintenance, optimization, and compliance—while serving as the
key escalation point for critical incidents and complex technical issues
.

You'll collaborate with specialized teams (SecOps, FinOps, Cloud Engineering) to maintain
secure, cost-efficient, and highly available cloud platforms
. If you thrive in high-impact operational environments and have deep cloud expertise, this is your opportunity to lead.

Key Responsibilities

• Act as a
  senior escalation point
  , troubleshooting and resolving critical system issues.
• Maintain SLAs for...