Support Engineer (Copier, Network, Service) JAC

Responsibilities

• Administrative Functions
  • Support the Service Manager in preparation of weekly and monthly service reports.
  • Process meter billing and ensure accurate updates in the CRM system.
  • Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
  • Maintain proper documentation and service records for audit and tracking purposes.
• Technical Functions
  • Assist in the installation, setup, and configuration of copiers/multifunction printers (MFPs) and smart office solutions.
  • Attend to on‑site service calls and urgent breakdowns, ensuring timely resolution.
  • Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software‑related problems (drivers, system integration, workflow solutions).
  • Assist in deploying and troubleshooting smart enterprise solutions such as document manage...