Support Engineer

Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization.

As aSupport Engineer , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting‑edge technologies. Our team is co‑located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.

Job Description

• Full‑time
• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set‑ups, configurations, etc
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest fe...