Job Description

Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge?


Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

  • Day-to-day incident monitoring and resolution (ServiceNow preferred)
  • Interact with IT & business users on functional issues
  • Triage issues and coordinate with cross-functional teams for timely resolution
  • Follow service management processes (e.g., Incident, Change, Capacity, Problem)
  • Maintain agreed SLA levels and assure quality of delivery at all times
  • Coordinate communications between suppliers, OEM, and other IT/business stakeholders
  • Track and report progress to stakeholders
  • Adhere to...

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