Job Description
About the Role
The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations
Responsibilities
Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
Monitor and manage the ServiceNow ticket queue, resolving issues within established SLAs.
Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
Apply basic knowledge of cabling and low-voltage wiring.
Demonstrate basic electrical knowledge (highly preferred).
Adapt quickly to new tools, technologies...
The role involves providing technical support and maintaining POS hardware and related equipment, ensuring smooth operations
Responsibilities
Install, upgrade, troubleshoot, and maintain POS hardware, networking components, and other related equipment.
Provide technical support for POS hardware, low-voltage cabling, Ethernet, device drivers, and operating system installations (Windows 7/10/11 and related tools).
Collaborate effectively with internal and external stakeholders, including EHD, third-party vendors, and teams.
Monitor and manage the ServiceNow ticket queue, resolving issues within established SLAs.
Support field technicians during the installation of new devices in stores, including POS systems, PIN pads, SPC servers, UPS units, security cameras, and other store IT equipment.
Apply basic knowledge of cabling and low-voltage wiring.
Demonstrate basic electrical knowledge (highly preferred).
Adapt quickly to new tools, technologies...
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