Job Description

Support Engineer - AI Software & Tools

We are seeking a highly technical and versatile Support Engineer to join our team. This role will focus on rapid response and resolution of issues in our cutting-edge AI software and tools. The ideal candidate possesses a strong understanding of AI and LLM concepts with a proven track record in technical support engineering and troubleshooting. This candidate will have an extraordinary opportunity to help drive platform adoption and influence customer trust on our AI products which are rapidly evolving in a complex technical landscape.

Responsibilities:

  • First line of response for customer and application issues for our AI platforms.
  • Instrumenting and maintaining effective monitoring and alerting for our AI services including LLM and agent monitoring frameworks.
  • Implementing adequate Incident Management and Postmortem processes.
  • Resolving deep technical issues end to end utilizing AI and Technical subje...

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